I will divide this topic into several configuration chunks to help you understand and digest this topic fairly easily.
To begin with, Lets integrate CUE with CUCME using “sip” subsystem.”X.X.X.X” is CME side ip address.
ccn subsystem sip
gateway address X.X.X.X
Say, you are required to setup Voice Mail as well as Auto Attendant.In addition, you are told to setup Greeting Management System for managing prompts.
Voice Mail Pilot Number = 6600
ccn trigger sip phonenumber 6600
Auto Attendant DN = 6100
ccn trigger sip phonenumber 6100
GMS / Telephony User Interface(TUI) = 6200
ccn trigger sip phonenumber 6200
Voice Mail Operator Extension = 6001
voicemail operator telephone 6001
Next,Define Subscribers at CUE with primary Extensions as : 600X and assign Alternate Extensions as 4600x.
User ‘sitec1′ with Extension : 6001 and Alternate Extension : 46001
username sitec1 create
username sitec1 phonenumber 6001
username sitec1 phonenumberE164 46001
User ‘sitec2′ with Extension : 6002 and Alternate Extension : 46002
username sitec1 create
username sitec1 phonenumber 6002
username sitec1 phonenumberE164 46002
You can achieve same results from CME if you don’t want to use “phonenumberE164″ option using ‘ephone-dn’ and a ‘translation-profile’.
Next,Allocate Mailboxes for recently created Subscribers and configure them not to play tutorials upon Login.In addition,Subcriber1 should have standard greeting played whereas Subcriber2 should have alternate greeting played when a caller reaches his/her mailbox.Also,allow caller to be transferred to Operator Extension if they press “O’ after landing in user2′s mailbox.Enable VM CLID as well.
Enable Voice Mail Caller ID
Subscriber’s Mailbox Creation and Tuning:
voicemail mailbox owner sitec1
voicemail mailbox owner sitec2
Configure a PIN for users to access their Mailboxes(from exec mode):
username sitec1 pin 12345
username sitec2 pin 12345
Now,Lets define a General Delivery Mailbox(GDM) in which ‘sitec1′ user should have ability to read and delete all VoiceMail whereas any other user should have “read-only” access.In addition,GDM should be accessible via GMS/TUI.
Create GDM with Extension : 6250
groupname GDM create
groupname GDM phonenumber 6250
groupname GDM owner sitec1
groupname GDM member sitec1
groupname GDM member sitec2
groupname GDM privilege ManagePrompts
Remember, if GDM doesn’t have an owner defined,any other GDM users can delete messages.So, its a good practice to configure GDM owners for deployment purposes.
Set MWI On/Off extensions and allow 8 simulatenous session for it.
MWI On DN : 6998 , MWI Off DN : 6999
Remember,you don’t need to remember any commands.Just a ‘show run’ will reveal the following MWI section output.You just need to change placeholder values for MWI On/Off extensions and you are good to go.
ccn application ciscomwiapplication
parameter “strMWI_OFF_DN” “6999″
parameter “strMWI_ON_DN” “6998″
parameter “CallControlGroupID” “0″
Sometimes, the MWI lights on a user’s phone get out of synchronization with the voice message status of the mailbox. When this condition happens, the MWI light is lit although the mailbox has no new messages or the MWI light is not lit even though the mailbox has new messages.In order to refresh MWI status, here are the commands:
MWI Refresh for a Single Subscriber:
mwi refresh telephonenumber 6001
MWI Refresh for All Subscribers:
mwi refresh all
Finally,you can verify all details using combination of following commands:
show user detail username sitec1
show user detail username sitec2
show groups privileges
show group detail groupname GDM
show voicemail detail mailbox sitec1
show voicemail detail mailbox sitec2
These are just a handful of commands to remember.But,they can prove very helpful if you practice them only few times.You can easily save alot of time instead of resorting to GUI because GUI can be time-consuming.